Exchange And Return Policy

RETURNS

1. The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail (We do not have reverse pick up facility ), as any returned items that is not received by urbancruiser.in will be treated as not returned.

Please note that the goods are your responsibility until they are returned to urbancruiser.in on the following address:

Address for the Returns :- A-20, Kuber Nagar 2, Kubernagar, Katargam Darwaja,Surat, Gujarat, 395004

2. Purchase made During SALE are Not eligible for any kind of Return or exchange
3. Returns can be done within 7 days for the date of delivery
4. Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange.
5.Please mention your name, address, number, email and order id on the parcel along with the size needed.
.6. Lehenga’s and Anarkali’s are non Returnable. ( if there is a mismatch of colour as shown in the website we will exchange the product)

EXCHANGES

1. If you require a replacement of size, color or alternative item/s, you are required to initiate a return process of the same.
2. Purchase made during SALE are not eligible for any kind of Return / exchange
3. Exchange can be done within 7 days of delivery
4. Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange.
5. Please mention your name, address, number, email and order id on the parcel along with the size needed.
6 Lehenga’s ,Anarkali’s and custom orders are non Returnable. ( if there is a mismatch of colour as shown in the website we will exchange the product)