Shipping Policy

FREE SHIPPING

We offer free shipping on all our pre-paid and COD Orders.

DISPATCH
All our orders are dispatched within 24 hours of when you place the order. Orders placed on Friday post noon, are dispatched on the following Monday or the next working day.

DELIVERY TIMELINE
It usually takes 3-6 business days depending on your location. Please do not accept the package if it’s tampered with.

ORDER TRACKING
As soon as your order leaves the warehouse, you will receive a tracking number/ID via email.

DON’T LIKE THE PRODUCT? DON’T WORRY
We are happy to accept unworn, unwashed, and unaltered merchandise for return or exchange. For that, all tags must be attached and items must be returned in original packaging. Items are eligible for return/exchange, if returned within 07 days of delivery.

Reusable & protective face masks and Mists are our final sale items and cannot be returned or exchanged.

FREE RETURNS & EXCHANGES
For a hassle-free experience at Urbancruiser, we do not charge for reverse pickups.

REFUNDS –

We have a 100% refund policy at Urbancruiser for orders placed with an Online Payment Method. For refunds on Cash On Delivery orders, we offer store credit only.

The refund process is initiated after 5-7 working days, only after we receive the item in the warehouse where we do a thorough check of the same.

Items that are on a discount of 50% off or more will not be eligible for refund. Only exchange or store credit will be possible.

STORE CREDIT –

If you opt for the store credit option, it will automatically reflect in your account only after we receive the item in the warehouse where we do a thorough check of the same. If you face any trouble receiving the same please email us at help.urbancruiser@gmail.com